Shipping Policy

Effective date: June 17, 2026

This Shipping Policy applies to ready-to-wear orders, partner-fulfilled items, made-to-measure orders, custom garments, special orders, and private commissions from The Third Gentleman.

Processing and Handling

Ready-to-wear orders are typically processed within 1–3 business days unless otherwise stated on the product page, at checkout, or in direct communication with us. Processing may take longer during high-volume periods, holidays, supplier delays, payment review, address verification, or if an item requires special handling.

Some ready-to-wear items may be fulfilled by trusted suppliers, manufacturers, or fulfillment partners. Because of this, items from the same order may ship separately and packaging may vary by partner.

Supplier-Direct Orders and Size Review

Some ready-to-wear suits and formalwear pieces are supplier-direct. Once a supplier-direct item has been released to the supplier, carrier, or fulfillment partner, we may not be able to change size, cancel shipment, recall the package, or return the item to the supplier.

Please review your selected size immediately after ordering. If something looks wrong, contact us as soon as possible before shipment. Once shipped, size-selection issues on supplier-direct or tailored-cut items are handled under the Return & Refund Policy and are not eligible for exchange or return unless The Third Gentleman sent the wrong item or the item arrived damaged.

Import Fees on Supplier-Direct Orders

Import fees, duties, tariffs, brokerage, or carrier charges, when assessed, are the customer's responsibility. The Third Gentleman prices supplier-direct garments lower to help accommodate these potential fees.

Domestic Shipping Timeframes

Domestic delivery time depends on the selected shipping method, carrier performance, destination, and fulfillment source. Many domestic orders arrive within 3–7 business days after shipment, but delivery dates are estimates and are not guaranteed unless a specific guaranteed service is purchased and confirmed.

Expedited shipping, when available, usually reduces transit time after shipment. It does not always shorten processing, supplier handling, verification, or made-to-measure production time.

Made-to-Measure, Custom, and Special-Order Timelines

Made-to-measure, custom, special-order, and private-commission garments follow a separate timeline. Production and delivery timing depends on consultation completion, measurements, fabric availability, supplier capacity, approvals, alterations, shipping, and quality review.

Any MTM/custom timeline provided before final confirmation is an estimate. The Third Gentleman will confirm expected timing during the consultation/order approval process when possible.

Shipping Costs

Shipping costs are calculated at checkout or quoted directly depending on the order type, destination, shipping speed, garment type, and fulfillment source. Any free-shipping promotion or threshold will be displayed where applicable.

Tracking

A tracking number will be emailed when available. If an order ships in multiple packages, you may receive more than one tracking number.

International Shipping

The Third Gentleman is not currently focused on international sales. If international shipping is offered or arranged in the future, delivery times will vary by destination, customs processing, carrier, and shipping method. Duties, taxes, brokerage fees, customs charges, refused packages, and import requirements are the customer’s responsibility unless otherwise stated in writing.

Lost, Missing, or Damaged Packages

Inspect your shipment when it arrives. If a package appears damaged, items are missing, or tracking shows delivery but you did not receive it, contact us at julian@thethirdgentleman.com as soon as possible with your order number, tracking information, and photos where relevant.

Damaged or missing item claims should be reported within 7 days of delivery. We will review the situation and work with the carrier, supplier, or fulfillment partner where appropriate.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. The Third Gentleman is not responsible for delays, failed delivery, or loss caused by incorrect, incomplete, or undeliverable addresses provided by the customer. If a package is returned to sender, additional shipping charges may apply.

Order Changes and Cancellations

If you need to change or cancel an order, email julian@thethirdgentleman.com immediately with your order number. We will do our best to help, but we cannot guarantee changes once processing, fulfillment, supplier handling, customization, or shipment has begun.

Signature Requirements

High-value orders may require signature confirmation. If you are unavailable to sign, the carrier may hold the package for pickup or attempt redelivery according to its policies.

Questions

For shipping questions, tracking help, or special requests, contact julian@thethirdgentleman.com. We aim to respond within 2 business days.